What version of Flash do I need? Please make sure you are using the latest versions of Flash player and Java. • Flash player has frequent updates, so click here for the latest version. • To check for the latest version of Java, go to www.java.com. Do I need a microphone and headset? You will need a microphone and headset to use your meeting rooms; E learning tools and some other applications. Your computer may have an internal microphone. If not, it will likely have a connection to plug in an external microphone. External microphones are available at many electronics stores. We recommend using a combination headset + microphone. Do I need a microphone and headset? You will need a microphone and headset to use your meeting rooms; E learning tools and some other applications. Your computer may have an internal microphone. If not, it will likely have a connection to plug in an external microphone. External microphones are available at many electronics stores. We recommend using a combination headset + microphone. I have technical difficulties when I try to use meeting rooms, E learning tools or so? This kind of problems can be caused by many different factors. Here are the most common causes and how to fix them. * Browser: Make sure you are using a browser that we support: The most recent version of Firefox, the most recent version of Chrome, or Microsoft Internet Explorer 7+. If you are already using one of these browsers, try switching to another to see if the bug is browser-related. * JavaScript: Check your settings to make sure JavaScript is enabled. Using Firefox, click tools > options > content and select “enable JavaScript” and “enable java”. Using Internet Explorer, click tools > internet options > security > custom level > and then under “Scripting”, click “enable”. Then restart your browser. Excellent instructions for all browsers can be found here. * Flash: All of our audio and video is played using Flash, so an outdated or incorrectly installed version of Adobe Flash will cause problems. Check which version of Adobe Flash is installed on your system here. Click here to update to the newest version. * “Connection failed” message: this means your computer is having trouble connecting to our server, which can indicate a firewall issue. If you are using Windows, you can find your firewall settings in your Control Panel, under “Windows Firewall”. On a Mac, open your System Preferences and click “Sharing”. Then click “Firewall”. Adjust your firewall settings to allow port XXXX to go out. * Your computer’s sound hardware configuration: Check if the audio on your computer is working by trying the sound on other websites. If you can’t hear audio on other websites, make sure your volume is not muted and the speakers and microphone are both plugged in and turned on. Check your microphone settings too. If you are using a Windows computer, the microphone settings can be found in the “Sound” window in your control panel. Using Classic View, simply click on the speaker icon labeled “Sound” in the control panel. * General connection issues: If your audio or video seems to be working only intermittently, try checking your Internet connection, refreshing your page or visiting the site at another time. Your connection could be experiencing problems. * If you are still having problems and are using Windows XP, try following the instructions on the Windows XP sound support page. How do the IGTA choose the trainers ? What the etmadat What are the programs offered by IGTA